Posts by Kylie Denton
8 Critical Coaching Questions
The success of a coach comes down to the ability to lean in, listen, and ask great questions. Great questions are often emotional questions, questions that go deeper than just superficial. Here are 8 essential questions that you should have in your “Toolbox of Coaching Questions“: What is it that you want to talk about…
Read MoreMastering Difficult Conversations: Tips for Holding Staff Accountable
Holding your people accountable means being brave enough to have some difficult conversations. While holding employees accountable may sound confrontational, it doesn’t have to be. Just remember to focus on the performance, not the person. Assume that most people genuinely want to do a good job and aren’t being difficult on purpose. Start with a…
Read MoreThe 3-Step Process for Powerful Communication
When Covid 19 first hit our shores, I remember the emotions flying with staff, leaders and teams. Many leaders reached out to me asking how to communicate when emotions are high. I developed a short but effective communication model for leaders to use that is still as relevant today as it was 3 years ago.…
Read More3 Common Mistakes in Change Management
I have previously shared a great tool I use for change in teams or business. It is called the ADKAR model. It is a goal-oriented management model that guides individual and organisational change. If you have not seen that yet, you may click here to read all about it. There are a few common mistakes…
Read MoreThe Emotional Bank Account of Communications
The Emotional Bank Account Today, I’d like to share a concept with you called “The Emotional Bank Account” and I would like you to think of it in the context of communication in leadership. Stephen R. Covey, author of “The 7 Habits of Highly Effective Families”, defines an emotional bank account as one’s relationship with…
Read MoreNeed a tool so you can lead change in your team?
One thing I love about my role is I get to share with leaders a model or a framework for any leadership challenge they have. And trust there is a model or framework out there for them all leadership topics – feedback, managing under performance, coaching, communication and leading change is not different. It is…
Read MoreA Great Model for Communication
The 5 W’s & H Model for Communication The 5 W’s & H model was developed by a journalist. It’s no surprise that someone whose job is storytelling understands the importance of communication. And the same rule applies for communicating inside an organisation. If you want to ensure that you don’t forget critical details in…
Read MoreThe Secret to Making Change Stick!
I made a commitment to my business that I would run a FREE virtual and live workshop weekly on a leadership topic that I know leaders need support in one of those topics is “Leading Change”. A question I get asked all the time is —- “How do I get my team to buy into…
Read More10 Secrets to Being a Great Communicator
Communication is the real work of leadership; you simply can’t become a great leader until you are a great communicator. Nothing happens until something is communicated. Great communicators inspire people. They create a connection that is real, emotional, and personal. And great communicators forge this connection through an understanding of people and an ability to…
Read More7 Reasons Why People Don’t Like Change
There was some research done by Mount Eliza Business School who found that over 70% of change initiatives failed due to people resistance. Not because they were not good ideas. Not because they were not backed by sound analysis, but because they didn’t bring the people along with them. As a leader it is critically important that…
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