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Online Sales & Service Framework

upsell and cross-sell

Are you missing opportunities to upsell and cross-sell

By Kylie Denton / 18/06/2018 /

Are you missing opportunities by not having a more meaningful conversation with your clients? When faced with the pressure to increase sales it can be easy to focus on generating new business and miss the opportunities to have a deeper more meaningful conversation with your clients and uncover more needs. Upsell and cross-sell should be…

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customers

Do you know what your customers say about you?

By Kylie Denton / 09/05/2018 /

Do you know what your customers say about you? Having clients that promote you and your services is one of the best indicators of success and has been found to increase retention, referrals and spend. But how do you have more promoters than detractors? In our overscheduled, distraction riddled, multi-tasking days, providing consistently high-quality service…

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conversion rate

Do you know what your True Conversion rate is?

By Kylie Denton / 02/05/2018 /

Do you know what your TRUE conversion rate is? I often ask this of financial advisers I work with and they usually come back with a confident answer of “I convert 80-90% of my sales meetings”.  But when we plug the real figures into a calculator the reality is, it’s a lot closer to 40-50%…

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Introduction to our Online Advice Framework

By Kylie Denton / 02/05/2018 /

How are you? It’s been a while since I’ve sent my usual newsletter. There is a good reason though I promise…but before I get to that let me share with you something I don’t often tell people. When I was 13 years old, my father passed away. Being one of seven children, our family could…

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having a sales framework

Are you losing business by not having a sales framework?

By Kylie Denton / 09/11/2016 /

I have been designing and embedding sales frameworks in Financial Services for the last five years, and I have learnt that regardless of the industry you are in; sales is an essential part of any business. Everyone on your team needs to be able to sell, but as you are probably well aware, not everyone…

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