“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.” – Ghandi

proven customer advice frameworkProven Customer Advice Framework

Ghandi had it spot on – improving your customer experience not only provides a means of differentiating your brand, but also leads to the greater customer, employee engagement, loyalty, and retention.

Here at Performance Advisory Group, our proven Advice Framework will help your Advisers develop a connection that goes deeper than the usual ‘brand-consumer’ relationship.

Soft Skill Development

We do that by developing ‘soft skills’ in rapport, building trust, effective communication, education and sales all within the foundation of our unique tried and tested Sales & Service Framework

In that process we:

  • Improve the client experience.
  • Identify the right fit and better educate the client so they leave their first meeting ‘crystal clear’ verses ‘foggy and overloaded’.
  • Increase time and productivity with your planners in their appointments because our Framework and their training is so robust, effective and crystal clear.
  • Increase conversion rates per Planner which will help grows your practice, your upfront and ongoing revenues and ultimately … profits.
  • Help to reduce compliance risk by having a more robust conversation
  • Drive referrals from clients into your Planners & Practice.
  • Build your brand.
To find out more and discover the various options available to you and your Practice or Dealer Group, as well as our typical results and ROI for our clients, simply contact us to book your complimentary and invaluable ‘Consultation & Needs Analysis’ today.

While we say every Group and Practice is different, the drivers are the same.

Key Business Drivers

We work with committed companies to quite literally move the needle on each of these key drivers in your business.

To find out more and discover the various options available to you and your Practice or Dealer Group, as well as our typical results and ROI for our clients, simply contact us to book your complimentary and invaluable ‘Consultation & Needs Analysis’ today.

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