At some point in your life, you have probably experienced the disappointment of wanting to purchase a product or service, before giving up or being turned off by poor customer service. Whether the checkout button on the website was broken, preventing you from purchasing, or you had such an unpleasant experience that you decided the…

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Offering the best customer experience is essential when it comes to increasing revenue for your business and closing sales. Most businesses approach sales as a transactional process. The end goal is to simply generate a transaction. But there is a better way to approach the sales process. One of the easiest ways to ensure you…

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Financial planners play an important role in helping their clients build wealth and secure their future and achieve their dreams. But even a great financial planner won’t achieve success without the right conversation skills. The ability to have meaningful conversations and build genuine relationships with clients is one of the most important skills you can…

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Good communication skills allow managers to perform their roles effectively. In a high-level position, your actions, decisions and communication have an enormous impact on your organisation. Whether you are managing two staff, or 200, the way you operate can impact how productive and profitable your team is. Effective leadership and effective communication are closely intertwined. The…

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I have spent the majority of my career in the corporate space, and during that time, I have seen everything from ordinary leaders through to great leaders. I now specialise in working with senior leaders and their teams in financial services. It is my passion to develop leaders to feel inspired, empowered, get results and…

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Humans are creatures of habit and naturally resist adopting new practices, mindsets, and behaviours. Nobody likes the uncertainty of change.  Therefore, embedding behaviour change is a difficult challenge, especially in a professional work environment. Whenever a company engages my services, the end result is always “Kylie I want my team to change certain behaviours”. In…

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There are many different tools out there that service high-performing leaders, such as HBDI, HPET, and DISC. Of course, purchasing them can be an expensive process, so I have put together a list of 6 strategies that you could try first that are extremely effective and could save you both time and money.  I have…

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How resilient are you? I hope you are all healthy, safe, and dealing with this pandemic in the best way you know how. I am conducting all of my meetings, coaching sessions, and training sessions virtually and working from home full time, with two children doing online schooling (as best we can) and trying to…

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