Offering the best customer experience is essential when it comes to increasing revenue for your business and closing sales. Most businesses approach sales as a transactional process. The end goal is to simply generate a transaction. But there is a better way to approach the sales process. One of the easiest ways to ensure you…

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Good communication skills allow managers to perform their roles effectively. In a high-level position, your actions, decisions and communication have an enormous impact on your organisation. Whether you are managing two staff, or 200, the way you operate can impact how productive and profitable your team is. Effective leadership and effective communication are closely intertwined. The…

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I have spent the majority of my career in the corporate space, and during that time, I have seen everything from ordinary leaders through to great leaders. I now specialise in working with senior leaders and their teams in financial services. It is my passion to develop leaders to feel inspired, empowered, get results and…

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There are many different tools out there that service high-performing leaders, such as HBDI, HPET, and DISC. Of course, purchasing them can be an expensive process, so I have put together a list of 6 strategies that you could try first that are extremely effective and could save you both time and money.  I have…

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How resilient are you? I hope you are all healthy, safe, and dealing with this pandemic in the best way you know how. I am conducting all of my meetings, coaching sessions, and training sessions virtually and working from home full time, with two children doing online schooling (as best we can) and trying to…

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Urgency Blog Post

I was in a coaching session this week and I was working with a senior leader; he was telling me that his boss always wants everything urgently.  I wondered if it was him thinking it was urgent or if it really was urgent.  Sometimes I think we assume it’s urgent because the boss asked but if we don’t…

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team morale

Your team are your greatest asset. You know it, I know it – but do they know it? Richard Branson says “A company’s employees are its greatest asset and your people are your product” . Their good work and loyalty can fail to get the appreciation and recognition it deserves and instead your team hear…

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