Posts Tagged ‘Customer Service’
Preparing for your client meeting
While we have discussed the importance of frameworks when it comes to sales and service success, it’s important to also focus on the human element on your client meetings. These face-to-face interactions are incredibly valuable to clients and are the key to building lasting relationships. Though in order to have productive and meaningful meetings with…
Read MoreHow to identify if a sales framework is needed in your business
Last month I talked about how a sales framework can help you build trust, understand the goals and objectives of your clients, increase conversions and boost performance and accountability within your team. A service framework can in many ways do the same with the additional benefits of organisational efficiency, staff satisfaction and client retention. If…
Read MoreThree ways to increase client satisfaction and engagement
With business becoming increasingly competitive, the need to reduce costs and become more effective and efficient is at an all time high. But too often this shift in focus from serving clients, to operating more efficiently can result in unmet customer needs and a lack of trust, leading to a reduction in client engagement and…
Read MoreHow to ask better questions to get better answers
There is power in asking questions. The right questions can help you get to the bottom of the issue, uncover motives, stop conflict, build trust, break down walls and even influence others to see your point of view. But how do you ask the right questions? Particularly in scenarios where people may be reluctant to…
Read MoreFive Ways a Coach Can Help Leaders | #2 Increase Staff Engagement
Staff Engagement This is the second article in the series Five Ways a Coach Can Help Leaders. As a leader you have control over the direction of your team, business or division but how fast and effectively you get there, is controlled by your individual team members. When engagement and work satisfaction is high, your…
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