Three ways to increase client satisfaction and engagement

increase client satisfaction

With business becoming increasingly competitive, the need to reduce costs and become more effective and efficient is at an all time high. But too often this shift in focus from serving clients, to operating more efficiently can result in unmet customer needs and a lack of trust, leading to a reduction in client engagement and…

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Four tips to help you get to know your team

get to know your team

I have seen many leaders become so focused on achieving their goal that they forget to consider who they are leading – and the best way to lead them. With the facts, figures and deadlines we use for planning and decision making keeping us focused on the ‘what’, ‘why’ and ‘how’ we do things on…

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Five ways to become a respected leader

become a respected leader

While your title as a leader can give you power and prestige, it is how you choose to lead that can determine how much respect you gain from your team and others. Here are five ways to become a respected leader that everyone looks up to. 1. Take the focus off you I’m sure you’ve…

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Top four leadership challenges and how to overcome them

leadership challenges

Despite how different our businesses and teams can be, as leaders we can experience similar challenges that can impact our ability to lead effectively. From establishing direction and meeting targets to managing team members and customers, each day can bring with it a unique set of challenges. At times, these challenges can be overwhelming, and…

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Four steps to becoming a leader with influence

leader with influence

The ability to influence a team is fast becoming a crucial leadership skill. Influence once came with your leadership position, now in many workplaces, your ability to influence determines your success. Not all leaders influence, yet all influencers lead. Your ability to solicit ideas, change minds, shape opinions, sway decisions and leverage the skillset of…

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Why you need to manage your tasks not your time

Manage your tasks

Time is your most valuable commodity. There will only ever be 24 hours in your day and once it is spent it can never be returned. But as important as time is, if you want to be truly productive it is not your time that you should be managing so closely, it is your tasks.…

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Seven tips to boost your energy levels in busy times

boost your energy levels

With late nights, early mornings, tight deadlines and the need to always push yourself to work harder and grow your business or career faster, you can end up overworked, drained and sometimes even lose the passion you have for your work. While we can’t always eliminate the stresses and pressures of life, we can find…

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Four Tips For Building Profitable Business Relationships

Building Profitable Business Relationships

Your success and growth as a business owner or leader is often determined by your ability to influence and leverage. The more you can influence people’s thoughts and actions, and leverage their time, knowledge, resources and contacts, the quicker you can increase your capacity for growth. To do this effectively though you need to increase…

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