The Emotional Bank Account
Today, I’d like to share a concept with you called “The Emotional Bank Account” and I would like you to think of it in the context of communication in leadership.
Stephen R. Covey, author of “The 7 Habits of Highly Effective Families”, defines an emotional bank account as one’s relationship with another.
When an emotional bank account has more deposits than withdrawals, the people involved in the relationship will trust each other.
If we think about this in terms of our staff, the more positive feedback you can give, the more trust is built. As leaders, we should be looking to give positive feedback wherever possible and at least weekly.
Then, when the time comes to deliver negative feedback, it is well received as being constructive, developmental and motivational.
This is why employee feedback is so important. We have to think about feedback as a process that helps people reflect and focus on what they are achieving, why they need to achieve this and how they are going to achieve it.
If you are looking to improve your communication, then come and join our workshop designed for managers, team leaders and supervisors so they can empower their teams and become better leaders. Click here and register for the Free LIVE webinar on A Strategic Roadmap to Achieve Excellence In Your Leadership Communication
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