Leadership Skills And Development

Work Smarter Not Harder

Three Ways to Work Smarter Not Harder

By Kylie Denton / 09/02/2017 /

In the financial services industry, I find clients want two things each year – more money and more time off – the very things you work so hard to achieve for your clients. While the first part of the year starts out well, by February many of them have fallen into their usual work habits…

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sales framework

How to identify if a sales framework is needed in your business

By Kylie Denton / 08/12/2016 /

Last month I talked about how a sales framework can help you build trust, understand the goals and objectives of your clients, increase conversions and boost performance and accountability within your team. A service framework can in many ways do the same with the additional benefits of organisational efficiency, staff satisfaction and client retention. If…

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overcome teams excuses

How to overcome your team’s excuses

By Kylie Denton / 05/10/2016 /

As a leader, you are bound to experience team members making excuses about why they can’t, won’t or didn’t do something they were asked or expected to do. While excuses every so often can be understandable – expected even, when they are regularly given you need to act. Here are four ways you can overcome…

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grow your team

Five ways to grow your team beyond you

By Kylie Denton / 25/08/2016 /

As a leader, it can be easy to think your most important role is to increase your organisation’s performance and profit, but the true goal of a leader should be to help your team become more confident and accomplished. So how do you help them to live up to their full potential? Here are five…

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effectively address conflict

How to effectively address conflict within your team

By Kylie Denton / 27/07/2016 /

When different personalities, generations, genders and cultures work together on a daily basis with different viewpoints, priorities and communication methods, conflict is inevitable. So how do you prepare, manage and solve conflict effectively in the workplace? Here are my top tips for addressing conflict within your team. 1. Acknowledge the conflict The first step in…

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leader

How to know when to intervene as a leader

By Kylie Denton / 21/06/2016 /

When problems and issues arise within your business, they can have the ability to dramatically affect the productivity performance and profitability of your organisation. But as a leader, not all situations need your attention. In fact, it can be far better for your team, culture and business if you don’t intervene or micro-manage every individual…

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Find Your Why

Four questions to help you find your ‘why’

By Kylie Denton / 23/04/2016 /

“He who has a why can endure any how.” – Frederick Nietzsche Most companies can answer the question “What do you do?” with ease, but it becomes a lot more difficult when asked, “Why?” Think about it, if someone were to ask you right now why you do what you do, would you be able…

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increase employee engagement

How to increase employee engagement and buy-in to change

By Kylie Denton / 18/03/2016 /

Change is inevitable and it happens so frequently in businesses. But when it comes to implementing change in the workplace, employees don’t always look upon it so positively. With fear, habit and uncertainty often getting in the way of implementing change, your plans can often be met with resistance and reduced staff engagement, making it…

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increase client satisfaction

Three ways to increase client satisfaction and engagement

By Kylie Denton / 25/02/2016 /

With business becoming increasingly competitive, the need to reduce costs and become more effective and efficient is at an all time high. But too often this shift in focus from serving clients, to operating more efficiently can result in unmet customer needs and a lack of trust, leading to a reduction in client engagement and…

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