Sales And Services Training

exceptional sales

Lessons in Leadership and Sales: From My Conversation With Darren Mitchell 

By Kylie Denton / 19/03/2025 /

It was an honour to be featured on The Exceptional Sales Leader Podcast with the welcoming and engaging Darren Mitchell, I had the wonderful opportunity to share my insights on sales, leadership, and human connection. What started as a fireside chat evolved into an engaging discussion on what truly makes a great leader and a…

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emotional intelligence

Emotional Intelligence: Transforming Client Relationships

By Kylie Denton / 24/02/2025 /

What sets top business leaders apart? It’s not just technical expertise—it’s the ability to build trust, understand client values, and guide them with emotional intelligence. I recently had the incredible opportunity to sit down with Keith Ford at the IFA for a podcast episode around the Intergenerational Wealth Transfer. Keith Ford, a prominent figure in…

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successful selling

The eight keys to successful selling

By Kylie Denton / 04/04/2019 /

Sales is, by far, one of the most essential activities in business. A quick Google search will reveal millions of articles on how to become better at sales and while many will promise the “secrets” of sales or the one strategy that will boost your conversions, the truth is, it comes down to consistency, the…

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Five tips for running a successful sales meeting

By Kylie Denton / 18/02/2019 /

I know people don’t like to admit they are in sales, but the truth is we all are somehow. If we aren’t selling the benefits of a product and service to our clients and explaining how it meets their needs, we are selling ourselves as the expert they can trust. Most people resist the label…

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financial planning training

Are you getting the financial planning training you really need?

By Kylie Denton / 29/11/2018 /

When I was 13 years old my father passed away from bowel cancer. Thankfully he was smart enough to take out life insurance, because without it, life would have been a lot different for me and my seven brothers and sisters. While it didn’t make us millionaires, it did allow us to stay in the…

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referral partners

Are you doing enough with referral partners?

By Kylie Denton / 28/09/2018 /

Throughout my coaching, I often work with clients who have a team of financial planners. Within that team, you will have those that get a massive amount of referrals while others get next to none. What is the difference between them? Are you doing enough with referral partners? Back when I was an adviser, I worked…

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customers

Do you know what your customers say about you?

By Kylie Denton / 09/05/2018 /

Do you know what your customers say about you? Having clients that promote you and your services is one of the best indicators of success and has been found to increase retention, referrals and spend. But how do you have more promoters than detractors? In our overscheduled, distraction riddled, multi-tasking days, providing consistently high-quality service…

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Appointments

Is The Time Spent In Appointments Taking Over Your Days

By Kylie Denton / 02/05/2018 /

Is the time you are spending in appointments taking over your day?  When you are time poor already, there is nothing more frustrating than spending too long in appointments and not enough time doing more productive activities.   It is a frustration I hear all the time from the financial planners I work with but is a frustration that…

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Asking Questions

Are The Questions You’re Asking Stopping You?

By Kylie Denton / 02/05/2018 /

Are the questions you’re asking – or not asking – stopping you from uncovering more client needs? I get to observe Financial Planners conduct interviews each week and find the questions you ask clients not only tell you a lot about them, but they also tell your client a lot about you. I always find it…

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Case Study – Glenn Browne Head of Advice

The 1-Hour Client Appointment

By Kylie Denton / 02/05/2018 /

Are you spending more than 1 hour in client appointments? In this day and age, our natural state is busy. But being busy doesn’t mean we are productive. As a financial planner, spending too much time in appointments will have a negative flow on effect, leaving limited time for the activities that will make a difference…

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