Soft Skills
Unfortunately, communication can go wrong at times. And when we don’t get our message across effectively, it can cause many issues in the workplace. Here are a few reasons why communication can go wrong: 1. If communication is not clear or trusted, things can go wrong. As leaders, it’s important to remember that not everyone…
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Any successful change begins with the answer to one of the most basic questions about change: Why? It is human nature to want to understand the reasoning behind an action or a required change. The first building block of the Prosci ADKAR Model, awareness, represents this thirst for understanding. Lack of awareness has been cited…
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The success of a coach comes down to the ability to lean in, listen, and ask great questions. Great questions are often emotional questions, questions that go deeper than just superficial. Here are 8 essential questions that you should have in your “Toolbox of Coaching Questions“: What is it that you want to talk about…
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Holding your people accountable means being brave enough to have some difficult conversations. While holding employees accountable may sound confrontational, it doesn’t have to be. Just remember to focus on the performance, not the person. Assume that most people genuinely want to do a good job and aren’t being difficult on purpose. Start with a…
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When Covid 19 first hit our shores, I remember the emotions flying with staff, leaders and teams. Many leaders reached out to me asking how to communicate when emotions are high. I developed a short but effective communication model for leaders to use that is still as relevant today as it was 3 years ago.…
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I have previously shared a great tool I use for change in teams or business. It is called the ADKAR model. It is a goal-oriented management model that guides individual and organisational change. If you have not seen that yet, you may click here to read all about it. There are a few common mistakes…
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The Emotional Bank Account Today, I’d like to share a concept with you called “The Emotional Bank Account” and I would like you to think of it in the context of communication in leadership. Stephen R. Covey, author of “The 7 Habits of Highly Effective Families”, defines an emotional bank account as one’s relationship with…
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One thing I love about my role is I get to share with leaders a model or a framework for any leadership challenge they have. And trust there is a model or framework out there for them all leadership topics – feedback, managing under performance, coaching, communication and leading change is not different. It is…
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The 5 W’s & H Model for Communication The 5 W’s & H model was developed by a journalist. It’s no surprise that someone whose job is storytelling understands the importance of communication. And the same rule applies for communicating inside an organisation. If you want to ensure that you don’t forget critical details in…
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I made a commitment to my business that I would run a FREE virtual and live workshop weekly on a leadership topic that I know leaders need support in one of those topics is “Leading Change”. A question I get asked all the time is —- “How do I get my team to buy into…
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