Soft Skills
168 hours. That is the amount of time we each have every week. But while the time we have might be equal, how we manage it can differ greatly. How you manage your 168 hours, can determine your level of success. Let’s explore what’s required for developing time management skills for your sales people. I’m…
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Did you know that on average, a client will tell less than ten people about a great customer experience but more than 20 people about a bad one? How do you ensure consistent client experiences? Your clients need to know that you value them enough to do what you have promised and can provide them…
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Welcome to key #1 in the 6 keys to high performance financial services email series! Having More Meaningful Conversations For a long time now I’ve realised the importance of having meaningful conversations with clients. When you connect with customers on an emotional level you go far beyond what typically happens in a normal sales conversation. For…
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Responsibility Despite coaching many different businesses at many different stages of operation, there is one question that stays the same, “How do I get my team to be more responsible?” It can be tempting to point the finger at the team here, and I’ll admit I normally get a list of why certain team members…
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It’s hard to lead a team when none of them want to follow you, yet for many leaders this is exactly what they try to do. Wrapped up in the authority of their position they forget that a leadership position is one of serving others. I always remember the quote by Jack Welch “Before you…
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Have you ever walked into an office and felt the energy of a team that are happy, passionate and collaborative? It feels different, looks different and sounds different. You just want to stay there and have whatever they are having! In my last blog I talked about how to increase your energy this blog is…
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Your success and growth as a business owner or leader is often determined by your ability to influence and leverage. The more you can influence people’s thoughts and actions, and leverage their time, knowledge, resources and contacts, the quicker you can increase your capacity for growth. To do this effectively though you need to increase…
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